23 Mar 2021
An IFS UK&I User Group Event, supported with thanks by our Partners,
Vanilla and their customers Serimax and Tayto Snacks.
Extend Your Capabilities and Add Value Through Vanilla Support
Swamped by IFS support tickets? Vanilla Solutions, along with insight from current IFS customers who are already benefitting from support packages, will guide you through a range of support options currently available that not only provides you with the help and assistance needed to get the best out of your IFS Applications package, but also allow you extend your current team’s capabilities.
- Company Background – Vanilla Overview
- Real World Support Examples of Serimax (Presented by Patrick Defives, Group Application Manager at Serimax)
- Real World Support Examples of Tayto Snacks (Presented by Michael McGinn, IT Manager at Tayto Snacks)
- Overview of available support packages
Scot Burton – Head of Service Delivery at Vanilla
Scot joined Vanilla in January of 2021 to assume the role of Head of Service Delivery where he will be managing the Project Delivery and Support functions. Prior to joining Vanilla, Scot has gained an extensive background in project delivery having been delivering projects in the software development arena for approximately 14 years across multiple countries. In the last 5 years, Scot has been working in management where he has been growing and defining project delivery process to streamline business operations with a heavy view of customer satisfaction and operational efficiency.
Phil Haddon – Account Manager at Vanilla
Philip joined Vanilla in September 2020 to fulfil a new role as Account Manager for our installed base customers. Prior to joining Vanilla, he has spent over 19 years at IFS UK working in various positions, most recently as a Senior Account Manager. Philip has previous experience in a number of other roles including logistics director, IT manager and as a consultant, selecting and implementing ERP solutions.
Patrick Defives, Group Application Manager at Serimax
With facilities spanning four continents, Serimax has built a global reputation as an industry leader in pipeline infrastructure welding. Since 1978, Serimax has developed cutting-edge, advanced welding technologies across the full range of grades, materials and applications including subsea, landline, water trunk main and aqueduct pipeline infrastructure projects.
Michael McGinn, IT Manager at Tayto Snacks
Largo Foods, based in County Meath, Ireland, manufactures iconic brands such as Tayto, Hunky Dorys, King, and Perri. Largo also distribute the complete KP range of products in the Republic of Ireland giving Largo almost a 50 per cent share of the Irish snack-food market.